Quality Assurance and Compliance
Delivering world class results cannot come at the expense of compliance. Since inception, we have upheld the most comprehensive compliance program in the industry. To meet these challenges, we have developed an unmatched compliance program that covers both internal and external risks associated with our client policies and their customer data. We recognize the fact that our clients must meet the requirements of regulatory authorities including the CFPB, FTC, FDCPA, REG F and numerous other federal and state regulations. To meet these challenges, we fully train our teams in several areas of Quality Assurance and Compliance on a continual basis to make sure we are protecting our client’s good name.
Assignment Management
Recovery Database Network (RDN)
Information Security
Keeping our network secure is our top priority. NSE also conducts 3rd party quarterly
network penetration testing and certification to ensure our client’s data is being
protected.
Encryption (128 bit encryption)
Data Retention
Data Integrity
Data Redundancy
NSE employs fully redundant data sources and systems to protect your data and ensure
the least amount of downtime in case of a disaster. Having account information available to our
clients without interruption is our first priority.
SOC 2 Type 1 Certification
Nationwide Skip Experts is excited to announce the successful completion of the Service Organization Controls (SOC) 2 certification. The SOC 2 certification is performed by an independent auditing firm and examines the controls and processes involved in storing, handling, and transmitting data securely.
SOC is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants. Our team pursued this rigorous auditing process because we are dedicated to the highest standards for security, availability, confidentiality and processing integrity controls in the skip tracing and repossession industry.
Awarded after weeks of auditing and observation to ensure compliance to the highest standards, the certification is built on the framework of five Trust Services Principles:
o Security: The system is protected, both logically and physically, against unauthorized access
o Availability: The system is available for operation and use as committed or agreed to
o Confidentiality: Information designated “confidential” is protected as committed or agreed
o Privacy: The service organization’s privacy policies and practices o Common criteria to all in-scope trust services principles.
The successful completion of this voluntary engagement illustrates Nationwide Skip Experts commitment to maintain the highest level of service and security for our client’s confidential information.